Important!If you are upgrading your ESET security product from the trial version to the full version, please allow 12-24 hours after entering your new username and password for the new expiration date to be displayed.Open the main program window by clicking the ESET icon in the notification area, or by clicking Applications → System Tools → ESET NOD32 Antivirus.In the main program window, click Update → Username and Password setup.Figure 1-1.Verify that your username and password are entered correctly and click OK. The following is an EXAMPLE only:Username: EAV-12345678Password: abcde12345Figure 1-2.In the Update module, click Update virus signature database (make sure you have an active internet connection).Figure 1-3.If the latest Virus Signature Database Update completes successfully, then no further action is required on your part. If the download fails, repeat steps 2 and 3 using the guidelines below. Usernames and PasswordsRemember to enter your Username and Password exactly as they are written:. The username and password are case sensitive.
The hyphen in the username is necessary. The password is ten characters long and all lowercase. If you are copying and pasting, make sure you don't select an extra blank space. We do not use the letter L in passwords (use the number one (1) instead). A big '0' is the number zero (0); a little 'o' is the lowercase letter oIf you are still unable to update, visit the page to verify that the username and password you are trying to use are valid.
I really like NOD32 antivirus but I'm facing issue that I don't seem to be able fix it. I have several internal HDDs that are turned off after 10 min. And they stay that way until I need it. My OS its on SSD and here is the issue.when HDDs are in sleep mode they will stay that way but as soon I open NOD32 either via tray icon or main UI all of the drives are waking up, they will go to sleep after giving time even with UI been open, but as soon I close main UI and reopen it wakes HDDs again. I have try disabling local drives but nothing works.I was going to pull the trigger and purchase the license but If i can't fix that I am afraid I wont.Any help would be really appreciated and I hope I could become new NOD32 memberThanks in advancedBtw.
Im on Windows 7 x64 pro. Hi there,Thank you for quick response.Yes ESET is installed on SSD and yes 1 click on tray icon and when main UI is appearing all HDDs will be waking up. I have tried play around with settings but nothing seem to make any difference.I have started to like this AV so I hope this can be resolvedAlso, for now I have left the setting on defaults until we can get to the bottom of thisThank youUpdate:I know this that once UI is up HDDs will go to sleep as they should at giving time only upon closing UI and later bring it up again will turn HDDs on again.I hope this will help to figure out the issue.
Appears to me all installed SSD/HDD drives spin up upon Eset GUI opening is by design. The Computer scan - Advanced scan option for example allows for selection of drives/folders to scan.I also believe opening Windows Explorer will also cause all installed drives to spin up so that they can be displayed.-EDIT- You might consider unmounting/mounting drive option instead:Hello itman and thanks for suggestion. To confirm your suspicion, no, the explorer doesn't wake any of the HDDs, they are in tact sleeping, Its only when GUI launches that HDDs are waking up.I'm on Win 7 and the option of mounting HDDs isn't available. Although your suggestion could work I prefer to have all of my HDD's mounted at all times. I hope that this is not be design and can be fixed one way or the other.I just remember one more thing, when you unmount HDDs they run constantly that is another bummer.Thank you again for your input I appreciate that very much.
Please temporarily lower the sleep time for disks to 5 minutes or even more so that logs are not too big. Then start logging with Procmon as per the FAQ on the right-hand side of this forum, reproduce the issue and then save the log. When done, compress it, upload it to a safe location and drop me a message with a download link.Hello Marco,I have made the requested logs and I have sent you a massage with links were you can download them.Thank you again and hope to hear from you with some good news.
Hi itman!Today I have try to install Internet security on one of my other systems to see if the HDDs behavior persists or if that makes any difference with Internet Security and it does the same thing. Once you open main GUI it wakes up all HDDs.Also, while HDDs are in sleep mode and I happen to insert USB into my hub or directly to PC USB port, once again, instead just scanning that USB as I have set it up, it wakes all drives.that is not the best thing to have always all drives being trigger by just inserting USB device.This is such nice software but if your correct and I hope you're not and this is by design, that's not the ideal implementation, let's see what Marcos will come up with I have sent him some logs.Thank you. You can mount disks. You create a mountpoint on an existing, visible partition/drive, eg., C:mount and in DISK MANAGER you do NOT allocate a drive letter to a partition but assign a mountpoint. These will be hard mounts. You cannot usually get any properties info directly but have to open the mountpoint properties then open the mount properties.
A small thing.I have several drives/partitions mounted without drive letters. However, they are mounted on mountpoints under D: and E: so they do only spin up when booting system or when accessing partitions mounted. In my case, these are usualy archive directories for AUDIO, VIDEO and PHOTOS so no running.exe exists and, because of this I have excluded them from any scans.My other mounted partitions are on SSD and contain all kinds of files but no noise so no spin-up.or down. The logs didn't show ESET touching files on other than the C drive.Try the following:- run cmd as an administrator- start logging by running 'wpr -start GeneralProfile -start Power'- reproduce the problem, ie. Click the ESET tray icon and make sure the disks spin up- save the trace by running 'wpr -stop trace.etl'Also try temporarily uninstalling the following software, one at a time:DeepFreezeAquaComputerService (wtf)OutpostHI Marcos,Thanks for your input.As far is:DeepFreezeAquaComputerService (wtf)OutpostI actually didn't have none of the apps installed when I still had that issue with all HDD's. When I firs installed ESET NOD32 I did it on clean windows installation, there were only SP1 and all up to date updates and still was the same thing.Still I will follow your suggestion and send you logs again.Thank you.
You can mount disks. You create a mountpoint on an existing, visible partition/drive, eg., C:mount and in DISK MANAGER you do NOT allocate a drive letter to a partition but assign a mountpoint. These will be hard mounts. You cannot usually get any properties info directly but have to open the mountpoint properties then open the mount properties. A small thing.I have several drives/partitions mounted without drive letters. However, they are mounted on mountpoints under D: and E: so they do only spin up when booting system or when accessing partitions mounted. In my case, these are usualy archive directories for AUDIO, VIDEO and PHOTOS so no running.exe exists and, because of this I have excluded them from any scans.My other mounted partitions are on SSD and contain all kinds of files but no noise so no spin-up.or down.Hmm and that can be done on Windows 7?
Eset Nod32 Antivirus 4 Fixtures
I never done that, maybe doesn't sound bad. Is there detail description on how to go about that with Windows 7?Thanks for suggestion, although I would still prefer to have them mounted as normally and ESET not waking them up every time GUI is ON. Guys!!Thank you for your help really and although I love NOD32 Antivirus, it's by far the best and most customizable software in its class I think I will look elsewhere.I don't think I should have that issue right from Get-go so there is something to do with NOD32 as I have tried the other day other Antivirus programs just to see if the same behavior exists and no, It doesn't.Maybe I will try again sometimes down the line but for now I will just let go of that.This thread can be close please.And once again, thank you for all your help. Honestly, if I were you I would rather sacrifice a little time of troubleshooting than giving up a top-notch protection. As I wrote, we checked the logs and ESET didn't touch other drives when gui was opened so it remains a mystery as to what's going on there. We are willing to do further troubleshooting in case you decide so.I really appreciate that. I don't want to give up because.
And I mean it. NOD32 is truly stellar software and I would love to use it on all my workstations.What I will do is I will reload my windows to clean system, only SP1 and all updates to date, then I will do as you suggested.I will do this within hour or 2 and I will send you logs again. I will probably sent you links to download the logs later this afternoon.well might be different time were your at but I will do it todayThank you Marcos for hanging there for me. The logs didn't show ESET touching files on other than the C drive.Try the following:- run cmd as an administrator- start logging by running 'wpr -start GeneralProfile -start Powe r ' - reproduce the problem, ie. Click the ESET tray icon and make sure the disks spin up- save the trace by running 'wpr -stop trace.etl 'Also try temporarily uninstalling the following software, one at a time:DeepFreezeAquaComputerService (wtf)OutpostMarcos!
These commands don't workAnd again, now I have nothing installed on my system, its literately bare only updates all is installed:Asmedia USB Host Controller Driver Asmedia Technology 5/20/2018 5.47 MB 1.16.35.1ESET Security ESET, spol. I've noticed the same issue, I just haven't got around to investigating it. Please run the following command and provide the output:wmic pagefile list /format:list Hello Marcos,Here is the result of cmd run:Microsoft Windows Version 6.1.7601Copyright (c) 2009 Microsoft Corporation. All rights reserved.C:Windowssystem32wmic pagefile list /format:listAllocatedBaseSize=65446CurrentUsage=0Description=C:pagefile.sysInstallDate=0633.520012-240Name=C:pagefile.sysPeakUsage=0Status=TempPageFile=FALSEC:Windowssystem32Also, I didn't realize until yesterday when I spoke with my nephew, he just purchased PC through one of the retailers, it was custom build that came with NOD32 preinstalled and he told me that he has the same issue.I really hope that this will get fix. I'm a bit disappointed that this is even happening, but I still have a faith that this can can get sort it out.Thank you.